Shipping and Returns

Delivery

• We aim to have your jewellery ready within 5-7 working days of receiving your order, although at peak times such as Valentine’s Day and Christmas we may take slightly longer.


• Your order will be sent using the Royal Mail’s Next Day Special Delivery Service.


• FREE delivery on all orders.


• If your address is within mainland UK you should receive your order approximately 1 day after we have e-mailed your dispatch notice. If you live in other parts of the UK then you should expect your order to arrive within 2-4 working days after receiving your dispatch notice.


• We will e-mail you to let you know how the order is coming along and when we have dispatched it to you. If you have not received your order within 5 days of being notified of its dispatch, then please contact us immediately on 0121 2331468 or email us support@hathawaystyles.co.uk

Cancellations

Under the Distance Selling Regulations you have the right to cancel your order with us at any time within seven working days of receiving your goods. Should you cancel the contract we will then refund you the price you have paid for the goods, this will include the delivery charge if you have contacted us within seven days after your order has been received. You are under a duty to take reasonable care of the goods, which means the goods must be unused and in their original condition. Please contact us on 0121 2331468 or e-mail returns@hathawaystyles.co.uk should you wish to cancel your order.

Returns Procedure

At Hathaway Styles, we want you to feel completely happy with any jewellery purchased from us. Occasionally though, we realise that you may want to return an item, so we have listed our instructions of how to do so below.

PLEASE NOTE: All items must be returned to us in their original condition and packaging to ensure safe transit. Please handle jewellery with care and only store in the case provided. We will not accept return enquiries for personalised items or special orders.

Returning an Item:-

1.) Contact our customer services at returns@hathawaystyles.co.uk or phone 0121 2331468 within 7 days of receiving your order to qualify for free returns, stating your order number and the item you wish to return. If you have not kept the original packaging your order was sent in you need to request a replacement from us at this stage.

2.) You will receive by post a pre-paid returns label (if contacted within 7 days of delivery) and a returns note.

3.) Carefully adhere the returns label to the postal box, making sure to cover/cross out your own address.

4.) Place the returns note and all of the original contents excluding your invoice into the postal box, and seal up carefully with strong tape.

5.) The package must be taken to a Royal Mail Post Office as we use their Special Delivery Service.

6.) Returned items must reach Hathaway Styles within 21 days of receipt of the item.

7.) Please allow up to 15 working days after Hathaway Styles have received your return enquiry for refunds to be credited to your Debit/Credit card.